Cuma, Aralık 6, 2019

Call For Expression: End of the Project Satisfaction Survey in Turkey

Call For Expression: End of the Project Satisfaction Survey in Turkey

 

 TERMS OF REFERENCE FOR A SHORT-TERM CONSULTANCY COMMISSIONED BY SPARK

TO CONDUCT END OF PROJECT FACE-TO-FACE BENEFICIARY SATISFACTION SURVEYS AND IN-DEPTH INTERVIEWS FOR THE ‘HIGHER EDUCATION FOR SYRIANS UNDER TEMPORARY PROTECTION AND DISADVANTAGED HOST COMMUNITIES IN TURKEY’ PROJECT (HES) FUNDED BY EUROPEAN UNION REGIONAL TRUST FUND IN RESPONSE TO THE SYRIAN CRISIS THE ‘MADAD FUND’ (Reference: SurveyT04.80/2019)

1.      BACKGROUND ON THE ‘HIGHER EDUCATION FOR SYRIANS UNDER TEMPORARY PROTECTION AND DISADVANTAGED HOST COMMUNITIES IN TURKEY’ PROJECT

The Higher Education of Syrians (HES) programme was initiated by SPARK in 2015 with the overall aim of furthering the basic rights of Syrian, Palestinian, and local youth affected by crisis or occupation to enable them to enjoy access to higher education and empowerment opportunities. Recognizing education as an engine of social and economic growth, SPARK builds on previous work to provide learners with the skills they need to prosper not just now but also into the future. The primary goal set by SPARK under this programme was to provide eligible Syrian refugees as well as host country nationals and IDPs with educational support through scholarships, stipends, and other supportive tools, as they perceive education as one of the most critical investments the world can make in its future. The underlying assumption is that, as a consequence of growth in higher education numbers, the well-being of the youth and their families will improve as the labour market for professionals is ready to take on individuals who have the know-how and expertise in their line of work.

Syrian refugees still lack the finances and language abilities to fully participate in higher education in Turkey. Not only do many have to work to gain an income and thus do not have the ability to study, most also experience difficulties in acquiring a sufficient level of Turkish or English to study. Turkey is the country with the highest number of refugees in the world. The great majority of the SuTP live outside the camps in host communities; the majority is concentrated around the border provinces, with significant impact on the national/local labour market and creating additional demand for basic services that are delivered by national and local authorities.

Hence, the rationale of the project is to provide SuTP and disadvantaged youth from Turkey’s host communities with access to higher education and student support services to ensure that students have the best opportunity to graduate successfully. Increased access to education has a long-term impact on developing the human capacity of the refugee population. Education contributes to greater resilience, higher earning capacity and facilitates the growth of skilled professionals who are able to contribute effectively to the reconstruction and development of their country of origin, and to the economy of the host country. Increased SuTP household income can mitigate some economic barriers to educational participation and boost future enrolment rates.

The overall objective is to increase participation in higher education programmes of Syrians under Temporary Protection (SuTP) and disadvantaged youth from host communities in Turkey with EUTF scholarships. The specific objectives are:

  • To improve Turkish language (TOMER) skills of SuTP,
  • To enhance access of SuTP and vulnerable students from Turkish host communities to Bachelor and higher vocational university programmes,
  • To improve student support services such as language (English and Turkish) and PSS support.
  • Entrepreneurship training, support, employment and creating 25 startups to increase the access of SuTP and disadvantaged youth from host communities on the labour market.

2.      BACKGROUND INFORMATION: A BENEFICIARIES WELL-BEING AND SATISFACTION SURVEY

SPARK is always endeavoured to constantly improve the services and trainings offered to its students and contribute to a good overall study experience. Surveys are an important element of this initiative. They allow learning about how beneficiaries are feeling, their perception of their education experience and the services offered to them. Moreover, they allow detecting potential challenges those students might be facing, and in that way also prevent drop-outs or study failures.

In the realm of the HES (Higher Education for Students) Turkey project, one of the outputs and activities is to conduct (annual) surveys on student’s well-being and satisfaction, in order to identify the number of students satisfied with the provided services. The survey questionnaire captures students’ well-being, feedback and the challenges they face during their studies as well as their satisfaction with the various distinct services provided to them by SPARK.

Towards the end of 2019, the project is coming to an end. SPARK is committed to learn from past implementation through an organizational learning procedure. SPARK is constantly analyzing data gathered through surveys, identifying lessons learnt and embedding them in the planning of its upcoming interventions. Thus, for the final end-of-project satisfaction and well-being survey, SPARK is planning to scale up its survey efforts and expand the activity in order to get a comprehensive and reliable picture of its beneficiaries’ well-being and satisfaction as well as their perception of the services provided. Furthermore, the survey shall be supported by interviews with individual beneficiaries.

Given the expanded scope of work, SPARK has decided to commission a third party to implement the 817 face to face surveys and 30 in-depth interviews on the project beneficiaries’ well-being, satisfaction, feedback and challenges. The surveys and interviews should be offline and paper-based.

3.      OBJECTIVES OF THE CONSULTANCY

SPARK requires short-term consultancy services to 1) plan, implement and analyse beneficiaries’ satisfaction surveys with 817 SPARK students in seven provinces in Southeast Turkey 2) plan, implement and analyse 15 interviews with former SPARK students and 15 interviews with employment training participants (non-Spark students) in seven provinces in Southeast Turkey.

 

The consultancy is to support SPARK in its responsibility of providing the number/percentage of satisfied beneficiaries to the donor. Moreover, it is to get a comprehensive and reliable picture of beneficiaries’ satisfaction, perception, challenges and feedback and ultimately allow SPARK to improve its project implementation and services provided accordingly.

 

S/he shall ensure that reports and findings capture key findings of the survey and the interviews with regard to the various services provided, that results are coherent and reliable and in accordance with SPARK’s and the donor’s requirements.

 

The following is the required sample per province and gender:

Total Sample Size: 817

Province Female sample Male sample Total sample
Gaziantep 99 126 225
Şanliurfa 97 81 178
Kahramanmaraş 97 130 227
Mersin 21 21 42
Hatay 42 22 64
Kilis 35 43 78
Osmaniye 1 2 3

As for the in-depth interviews, SPARK will provide a list of 30 interviewees in total, across the seven provinces.

 

  1. WORK PACKAGES AND DELIVERABLES

Work Package 1: Preliminary Desk Review and Tool finalization (up to 5 days)

  • Give feedback on the survey questionnaire provided by SPARK, based on previous experience and expertise
  • Develop an in-depth interview questionnaire to get an in-depth insight into beneficiaries’ satisfaction, perception, challenges and feedback on services provided, taking into account the survey questionnaire developed by SPARK
  • Prepare (anonymous) survey sample of 817 participants and interviewee sample of 30 interviewees based on the numbers and databases provided by SPARK.
  • Contact and arrange survey meetings and interviews with participants, after SPARK received consent of beneficiaries for participation and to share their contact details, and provided the consultancy company with details.

Work Package 2: Implementation of Beneficiary Satisfaction and Well-being Survey and In-depth Beneficiary Interviews (up to 7 days)

  • Conduct surveys and interviews in the 7 aforementioned provinces (deliverables: filled in hardcopy survey sheets and interviews transcripts and records)
  • Analyse and visualize survey results and include the findings in the final report
  • Develop satisfaction scoring methodology and provide calculated number of student satisfied and satisfaction score

Work Package 3: Reporting and Presentation of Findings (up to 8 days)

  • Draft report on beneficiaries’ satisfaction with the scholarship program and services provided with both survey and interview outcomes
  • Draft recommendations and lessons learned for future project implementation based on the interviews conducted
  • Review deliverables based on feedback provided by SPARK
  • Submit final report and deliver presentation with key findings to SPARK
  1. PROFILE OF THE Consultancy Company
  2. RESPONSIBILITY

The consultancy company will work closely with the SPARK Turkey team based in Gaziantep and in coordination with the regional M&E team, also based in Gaziantep. Deliverables will be presented and discussed with SPARK prior to the final submission. Communication and collaboration with the beneficiaries be closely coordinated with the SPARK Turkey Team.

  1. PERIOD AND PLACE OF ASSIGNMENT

This assignment shall commence on 27th November in Gaziantep, Kahramanmaraş, Hatay, Şanlıurfa, Osmaniye, Kilis and Mersin. In total, up to 20 working days are foreseen. The consultancy company should be highly committed to the timeline and requirements included in this TOR. The consultancy company will ideally be based in Gaziantep, should this not be the case SPARK will not cover travel and accommodation. The finding must be presented and the final report must be submitted to SPARK by no later than 24th December 2019

  1. APPLICATION REQUIREMENT

To apply for this consultancy, candidates are expected to submit a technical proposal, outlining their suitability and how the expected deliverables are planned to be achieved; a financial offer comprising a detailed budget breakdown of all necessary costs (item by item) to complete this assignment and including taxes (budget should be calculated per survey/interview conducted according to the sample sizes provided above); a sample of previously conducted / most relevant similar assignments and reports; CVs of the assigned consultants; contact details of at least three references; the portfolio of the consultancy company.

Please send your complete application to ihale@spark-online.org until 24 November 2019 mentioning “SurveyT04.80/2019” in the subject line. Incomplete applications are considered invalid.

For any questions prior to the application deadline please contact s.yildirim@spark-online.org