The Community Health Officer will play a key role in planning, implementing, and monitoring community-based health activities under YSYD’s health and protection programs. This position is primarily field-based and involves regular community centers visits, coordination with health actors, and active case and patient follow-up. The officer will be responsible for identifying individuals with specific health needs, facilitating their access to appropriate services, and ensuring continuity of care through close coordination with healthcare providers and referral mechanisms. The role also includes delivering health awareness sessions, supporting community mobilization efforts, and documenting field activities and health trends. Working closely with other program staff and local stakeholders, the Community Health Officer ensures that services are culturally sensitive, inclusive, and responsive to the needs of vulnerable populations.

Technical and Programmatic Responsibilities

·         Under the supervision of the Project Manager, provide technical management to project staffs.

·         Plan, coordinate, and implement community-level health activities in close collaboration with other program components and external stakeholders, including local NGOs and community-based organizations.

·         Supervise, train, and provide on-the-job mentoring and capacity building to field staffs to ensure quality and consistency in their outreach and service delivery.

·         Conduct regular field visits to support field staffs, monitor implementation of activities, and provide technical assistance as needed.

·         Oversee the proper use of referral slips by project staffs and ensure follow-up mechanisms are in place to track referred cases and health outcomes.

·         Randomly conduct post-visit follow-ups in communities to assess understanding and retention of health messages delivered by case workers.

·         Compile and analyze weekly reports submitted;prepare and submit consolidated reports to the Project Manager

·         Coordinate with the MEAL team to design data collection tools and compile CHW-related data.

·         Regularly review and analyze community health data with relevant technical leads to identify trends and inform responsive programming.

·         Ensure that all CHW-related activities and indicators are achieved on time and within the allocated budget.

Coordination and Integration

·         Work closely with internal departments to ensure integrated, multisectoral implementation of community health services.

·         Establish and maintain effective communication with health service providers, community leaders, and other stakeholders.

Team Management and Staff Development

·         Lead the recruitment, supervision, and capacity building of program teams, ensuring they are equipped with both technical and management competencies.

·         Provide continuous coaching, performance feedback, and professional development plans for direct reports.

·         Conduct regular one-on-one meetings with direct staff, and ensure timely completion of performance evaluations and development reviews.

·         Approve time, attendance, and leave requests, ensuring adequate team coverage and accurate monthly timesheet submissions.

·         Promote a positive and collaborative team environment, upholding respectful and professional relationships among team members.

·         Support staff well-being and model healthy work-life balance practices.

·         Identify opportunities for staff career growth and succession planning; mentor national staff to gradually assume increasing responsibilities.

·         Must be a citizen of the Republic of Türkiye.

·         Bachelor’s degree or higher in Medicine, Health Sciences, or other related fields from a recognized university.

·         Minimum of 2 years of professional experience in similar roles.

·         Previous experience working with refugees, returnees, or internally displaced populations is an asset.

·         Experience in the humanitarian aid or non-governmental sector is an advantage.

·         Proficiency in both written and spoken Turkish and English; strong reporting and communication skills in both languages.

·         Knowledge of Persian (Farsi) is an asset.

·         Familiarity with case management principles is preferred.

·         Strong initiative, motivation, and a commitment to teamwork.

·         Eagerness and willingness to learn from others.

·         Ability to multitask and handle competing demands under tight deadlines.

·         Capacity to establish and maintain effective working relationships in multi-ethnic, multicultural, and multidisciplinary environments.

·         Strong problem-solving and organizational skills; flexible and sensitive to diverse needs.

·         Willingness and ability to travel frequently and conduct active field visits.

·          Computer and digital literacy, particularly in Microsoft Office programs (Excel, Word, PowerPoint, etc.).

3.       Other Duties:

·         The person in this position may be reasonably requested to perform additional tasks related to the humanitarian field, in line with their skills and level of experience